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AboutThe Client

The Football Safety Officers Association (FSOA) of England and Wales was formed in 1992 by a small group of Football Safety Officers for Football Safety Officers.

The aim of the Association is to develop and improve all aspects of Stadium Safety including how events are safely managed. However over the years as Stadium design and facilities for spectators have been improved so has the expectations of the customers (fans) who visit our grounds.  In order to keep pace with these heightened expectations the FSOA has and continues to play a significant part, mainly through the Stewards employed by football Clubs, in improving levels of customer care and quality of service delivery. Attending football matches should be an enjoyable experience irrespective of the match result and Safety Officers through their match day staff will play a significant part in achieving this objective.